What if I need to reschedule my appointment, am running late or have an emergency?
Who has time to wait at the doctor’s office, right? It’s our goal to respect your time and see you promptly at your scheduled appointment. To accomplish this task, we do not double book appointments — which means that we often have limited ability to reschedule or move your appointment, especially within 24 hrs of your scheduled time. We are more than happy to strategize with you to find times that will work with your schedule and minimize the need to move your appointments.
Because we do not double book appointments and to keep our care accessible for patients in pain, we also have a strict 24 Hr Cancellation Policy which assesses a fee for any appointment that is a no-show, cancelled or rescheduled for a different day with less than 24 hrs notice. For 2018, this fee is $50. Starting in 2019, the fee assessed will be equal to the cost of your visit.
To keep things fair for all patients, we hold to a strict 24 hr window, which means if you get your appointment reminder text/email the day before your appointment, it’s locked in. The fee is waived if you have a true emergency such as a life threatening situation, sudden death, car accident on the way to the office etc. If this has occurred, please call us and let us know the nature of your emergency as soon as possible. Believe us, it’s not our goal to charge fees. We much rather see you for your appointment and help you get better!
If you arrive late for your visit, we will do our best to accommodate you — but we may have to reduce your time with the doctor/therapist or perhaps have you wait until the next opening in the schedule, if there is one. If you miss your appointment time and there are no other appointments slots available later or you choose not to wait, you will be assessed a no-show fee of at the rates listed above. If you are late and we reduce your time with the doctor/therapist, you will be charged for the entire scheduled visit. We hate to do this, but it’s the only fair way to handle the situation.
If you need to reschedule your appointment and it’s more than 24 hrs in advance, you can do so by two methods. First, you can reschedule online by using the “Change/Cancel My Appointment” button in your initial confirmation email you received from us when making your appointment — so delete those emails! Once you click on that button, our online scheduling system will let you know other times that are available and you can make the switch whenever it’s convenient for you. Please note that if you click on the “Online Scheduling” link on our website, due to security concerns you will NOT be able to reschedule your appointment through that system. It only allows you to make new appointments. Of course if you rather reschedule by phone, our friendly staff can help you during business hours at 224-653-8094 or you can leave a voicemail and we get back to you as soon as possible.