You can reschedule online 24/7 through one of these options:
1) The Scheduling App - If you are an established patient, you can use The Scheduling App to reschedule your visit in real time. You can access it through any browser or download to your mobile device by going to https://theschedulingapp.com/DucatChiropracticSportsMedicine Use the Clinic ID: JGEIDQ and register using your name and cell phone on file with us.
2) Text or Call Us - We will respond to all voicemails as soon as possible and can reply faster to text messages during our open hours. Our number is 224-653-8094.
It’s our goal to respect your time and see you promptly at your scheduled appointment.
To accomplish this task, we do not double book appointments — which means that we often have limited ability to reschedule or move your appointment, especially within 24 hrs of your scheduled time. We are more than happy to strategize with you to find times that will work with your schedule and minimize the need to move your appointments.
To keep our care accessible for patients in pain, we ask for patients to avoid rescheduling or cancelling appointments with less than 48 hrs notice. If you cancel or reschedule your appointment with less than 24 hrs notice, your card on file will be charged the value of the scheduled appointment. As a small practice, it is difficult to fill appointment times with short notice.
To keep things fair for all patients, we hold to a strict 24 hr window.
What this means is if you get your appointment reminder text/email the day before your appointment, it’s locked in. The fee is waived if you have a true emergency such as a life threatening situation, sudden death, car accident on the way to the office etc. If this has occurred, please call or email us and let us know the nature of your emergency as soon as possible. Believe us, it’s not our goal to charge fees. We much rather see you for your appointment and help you get better!
If you miss your appointment time and there are no other appointments slots available later or you choose not to wait, you will be assessed a no-show fee of at the rates listed above. If you are late and we reduce your time with the doctor/therapist, you will be charged for the entire scheduled visit. We hate to do this, but it’s the only fair way to handle the situation.